VIKASA LOYALTY PROGRAM
FREQUENTLY ASKED QUESTIONS
Who is eligible to join?
The Vikasa Loyalty Program is open to anyone, anywhere in the
world, aged 18 years or older.
How do I sign up?
Sign up today via our website, email us at loyalty@vikasa.com, or visit us in person at Vikasa.
Is it free to join?
The membership is 1,000 Thai Baht. This is the annual cost to be
part of the loyalty program.
How long is the membership valid for?
Membership validity is for 12 months from the date of purchase. Upon joining, members gain a Balance membership where you can
immediately start enjoying discounts and building points.
How to prove Samui Resident Status?
Local residents must show proof of Koh Samui residency:
- Thai ID card showing Samui address
- Valid work-permit from a Samui based company
- Student ID card
- Utility bill with their name and address in Samui
- Bangkok Airways resident card
- Lease /Rental agreement)
What are the different membership tiers?
There are 4 membership tiers. These are the tiers and the points
required for each tier:
- Balance: 0–9,999 points
- Vitality: 10,000–19,999 points
- Harmony: 20,000–29,999 points
- Serenity: 30,000+ points
How do I progress between tiers?
Once the required points for a higher tier are obtained, the member will be upgraded automatically, and the corresponding benefits will apply immediately.
What are the minimum points I need to obtain to maintain my status?
Members must earn the minimum points within the 12-month membership period to maintain their tier:
Balance: No minimum requirement.
Vitality: 10,000 points.
Harmony: 20,000 points.
Serenity: 30,000 points.
Can points be earned or redeemed at partner locations?
Currently, points can only be earned and redeemed at Vikasa locations. Check back regularly for updates on new partners joining the program!
Can my points expire?
Points are valid until the expiration of the membership. If the membership is renewed before its expiration, any remaining points will roll over and remain valid for the new membership period. If the membership is not renewed, all unused points will expire on the membership’s expiration date.
Will I get reminders before my points are lost?
Yes. Vikasa will send a reminder email 1 month before membership expiration to encourage renewal and prevent point loss. Expired points cannot be reinstated if the membership is reactivated after
a lapse.
What happens if I downgrade tiers?
If you do not meet the minimum points for your tier by the end of the membership period, you will automatically move to the tier that matches your current point balance. Benefits will adjust accordingly.
How do I book/access my rewards?
Rewards such as complimentary food and beverage rewards or yoga
classes can be claimed upon arrival. Simply show your membership, and Vikasa staff will grant your reward. Some rewards requiring scheduling, such as room upgrades or spa treatments, must be arranged at least 7 days in advance to ensure availability.
Are there any fast track qualifications?
Yes. Members can qualify for Vitality Status through the Fast-
Track program by meeting one of the following criteria:
- Spend on eligible services amounting to THB 10,000 within the first 3 months of membership.
- Enroll in a Personal Program, Retreat, or YTT and sign up to the program before or on arrival.
- Show proof of Samui residency (birth certificate, national identification card, valid passport, student ID card, residence registration with resident, land/property title deed, employee certification, work permit, Bangkok air resident card)
How do I earn points?
Points are earned based on spending at Vikasa Yoga Retreats or registered partners on eligible categories:
- Life Café: 1 point per THB 10 spent
- Yoga Classes: 2 points per THB 10 spent.
- Vita Spa / Vikation Packages: 2 points per THB 10 spent.
- Vikasa Retreats / YTT / Personal Programs Packages: 2,500 Bonus points per package
Points are not earned on taxes, gratuities, or additional fees, or on discounted purchases unless explicitly stated.
What rewards are available?
Points can be redeemed for rewards in the following categories:
Yoga: Group classes, private sessions, unlimited class passes.
Food & Beverages: Free meals, beverages, desserts, or smoothies.
Vita Spa: Massages, treatment upgrades, etc.
Retreats/YTT: Room upgrades, free nights.
Rewards are subject to availability and cannot be redeemed during
black out periods unless stated. Certain rewards may require
advance booking. Redemptions cannot be used in conjunction with any other offers unless explicitly stated.
Are there bonus points for special occasions?
Members receive bonus points for special events and promotions.
These will be outlined monthly in the membership portal.
Are there any blackout dates for redeeming rewards?
Certain rewards may not be available during peak seasons or special events. Check with our team for details.
Can I combine rewards with other offers or promotions?
Rewards cannot be combined with other discounts or promotional
offers unless explicitly stated.
Can I gift a membership?
Yes, you can gift a Vikasa Loyalty Program membership. The recipient will need to activate their membership within 30 days.
Can I refund or transfer my membership?
Memberships and points are non-refundable and non-transferable.
Memberships and points cannot be shared with others. Refunds for
cancellations will follow Vikasa’s general refund policies, but loyalty points associated with refunded purchases will be deducted from the member’s account.
What if I lose my membership card or login credentials?
If you lose your membership card or cannot access your account, contact our support team to assist with a replacement or reset by emailing loyalty@vikasa.com.
Is there a family or group membership option?
Currently, the Vikasa Loyalty Program is only available for individual memberships. Family or group memberships are not available.
How do I contact support for loyalty program inquiries?
For assistance, email loyalty@vikasa.com or contact us directly at our reception.