General Spa Services

Terms And Conditions

General Spa Services Terms And Conditions

Booking and Availability

  1. All spa services must be booked in advance via email, phone, or online through Vikasa’s official booking channels.

  2. Bookings are subject to availability and will be confirmed upon receipt of a booking confirmation.

  3. Peak Periods: Spa bookings may be limited during peak periods such as public holidays or special events. 48 hours advance booking is highly recommended.

Check-in Policy

  1. Guests are requested to arrive 10–15 minutes prior to the scheduled appointment time to allow for check-in and preparation.

  2. Late arrivals beyond the allowed grace period may result in the appointment being shortened or canceled, with charges applied as per the cancellation policy.

  3. In Case of Delays: Guests must notify Vikasa’s team immediately for assistance in case of delays caused by emergencies or unforeseen circumstances.

Cancellation Policy

  1. Cancellations or rescheduling requests must be made at least 12 hours prior to the scheduled appointment.

  2. Cancellations made within less than 12 hours will incur a 50% charge of the service cost.

  3. No-shows or cancellations made within 4 hours of the appointment will be charged 100% of the service cost.

Health Conditions

  1. Guests are required to disclose any medical conditions, allergies, injuries, or pregnancy at the time of booking.

  2. Certain treatments may not be suitable for specific health conditions or prenatal care. Vikasa’s team will assist in recommending appropriate alternatives to ensure guest safety.

Spa Etiquette

  1. The spa environment is intended for relaxation and wellness. Guests are requested to maintain a quiet and respectful atmosphere.

  2. The use of mobile phones or other disruptive devices is discouraged within the spa premises.

  3. Photography: Photography and video recording are not permitted within the spa premises without prior approval to ensure guest privacy.

Service Modifications

  1. Vikasa reserves the right to modify treatments or substitute therapists if necessary due to unforeseen circumstances.

  2. Guests will be informed of any changes prior to the appointment.

Group Bookings or Special Requests

  1. For group bookings or special requests, please contact Vikasa at least 7 days in advance. Additional terms may apply.

Gift Cards and Prepaid Packages

  1. Gift cards and prepaid packages must be presented at the time of booking and are non-refundable.

  2. Expiration dates and specific terms apply as stated on the card or package.

Post-Treatment Guidance

  1. Guests are encouraged to follow the therapist’s post-treatment recommendations for optimal results and safety.

  2. Vikasa’s team is available to answer any questions regarding aftercare.

Children and Minors Policy

  1. Spa services are available to individuals aged 16 and above.

  2. Guests under 16 must be accompanied by a guardian, and certain treatments may be restricted.

Refunds and Payments

  1. Spa services are non-refundable once rendered.

  2. Payments must be made in full at the time of booking or upon arrival for the appointment.

Personal Belongings

  1. Vikasa is not responsible for the loss, theft, or damage of personal belongings brought into the spa. Guests are encouraged to use the provided lockers or secure storage.

Liability Waiver

  1. By booking and participating in spa services, guests agree to release Vikasa and its staff from any liability for injuries, reactions, or complications resulting from treatments.

  2. Guests are responsible for following pre- and post-treatment instructions provided by the therapist.

Service Guarantee and Feedback

  1. Vikasa is committed to providing the highest level of service.

  2. If you are unsatisfied with your experience, please inform our team immediately so we can address your concerns.

Right to Refuse Service

  1. Vikasa reserves the right to refuse service to any guest exhibiting inappropriate behavior, violating spa policies, or failing to disclose relevant health information.

Rights Reserved

  1. Vikasa reserves the right to amend these Terms and Conditions without prior notice.

  2. Updated Terms and Conditions will be made available on Vikasa’s official website or upon request.