ACTIVITIES AND EXTRAS

Terms and Conditions

Activities & Extras: Terms & Conditions

All activities must be booked in advance via email, phone, or online through Vikasa’s official booking channels.
Bookings are subject to availability and will be confirmed upon receipt of a booking confirmation.
Peak Periods: Activities may be limited during peak periods, public holidays or special events. 48 hours advance booking is highly recommended.
Some activities are dependent upon weather conditions including but not limited to the waterfall hike, temple tour, elephant sanctuary, bonfires and boat trips.
Several services are run by external companies which have their own terms and conditions. Please check their websites for more details.

Guests are requested to arrive 10–15 minutes prior to the scheduled activity time to allow for check-in and preparation.
Late arrivals beyond the allowed grace period may result in the activity being shortened or canceled, with charges applied as per the cancellation policy.
In Case of Delays: Guests must notify Vikasa’s team immediately for assistance in case of delays caused by emergencies or unforeseen circumstances.

Cancellations or rescheduling requests must be made at least 72 hours prior to the scheduled appointment.
Cancellations made within less than 72 hours will incur a 100% charge of the service cost unless the activity can be transferred to another date depending on availability and bookings.

Guests are required to disclose any medical conditions, allergies, injuries, or pregnancy at the time of booking.
Certain activities may not be suitable for specific health conditions or prenatal care. Vikasa’s team will assist in recommending appropriate alternatives to ensure guest safety.

Vikasa reserves the right to modify activities and extras if necessary due to unforeseen circumstances.
Guests will be informed of any changes prior to the activity or event.

For group bookings or special requests, please contact Vikasa at least 7 days in advance. Additional terms may apply.

Gift cards and prepaid packages must be presented at the time of booking and are non-refundable.
Expiration dates and specific terms apply as stated on the card or package.

Activities and extras are non-refundable once rendered.
Payments must be made in full at the time of booking or added to the final invoice depending on the terms and conditions of each activity.

Vikasa is not responsible for the loss, theft, or damage of personal belongings when guests are parking in activities and special events.

By booking and participating in activities offered by Vikasa,, guests agree to release Vikasa and its staff from any liability for injuries, reactions, or complications.
Guests are responsible for their own well-being during these activities and services.

Vikasa is committed to providing the highest level of service.
If you are unsatisfied with your experience, please inform our team immediately so we can address your concerns.

Vikasa reserves the right to refuse service to any guest exhibiting inappropriate behavior, violating spa policies, or failing to disclose relevant health information.

Vikasa reserves the right to amend these Terms and Conditions without prior notice.
Updated Terms and Conditions will be made available on Vikasa’s official website or upon request.